Report a problem

Click the red button below if you got disconnected from 3DXChat, or if you are having problems logging in.

Service status

Tells the actual service status of 3DXChat. This pages refreshes automatically.

There is a % increase of visitors, but there is no downtime reported (yet). This could mean that the outage is already solved, downtime will be reported very soon, or there's something wrong, but unable to detect the outage.

problems have been reported in the past 30 minutes, but there is no downtime reported (yet). This could mean that the outage is already solved, downtime will be reported very soon, or there's something wrong, but unable to detect the outage.

The last uptime check ran . The status shown on this page is not up to date!

All systems up! Do you have issues connecting to 3DXChat? Do the self test here.


Overall status (?)
Uptime % (?)
Auth server status (?)
Europe game server status (?)
USA game server status (?)
API status (?)
Content server status (?)
Website status (?)
Forum status
Server load (?)
Players online (?)
Latest build

Important message

🕒 ()
📅 (UTC)

Issues have been reported

You could face these problems with the game:

Issues logging in
In-game profile pictures not loading

Don't try to re-log, because you probably won't get back in!

Issues have been reported

You could face these problems with the game:

Able to login, but getting disconnected

Issues have been reported

You could face these problems with the game:

Unable to login

Issues have been reported

You could face these problems with the game:

In-game profile pictures not loading
User rooms not loading (default rooms will probably work)

Issues have been reported

You could face these problems with the game:

Unable to load friend list
0 XGold balance
Unable to load your own world
No user rooms online

USA game server is down

USA game server is down, but the rest of the service is available. You can try connecting to the game using the Europe game server.

Europe game server is down

Europe game server is down, but the rest of the service is available. You can try connecting to the game using the USA game server.

% latency increase detected

You could face these problems with the game:

Disconnect issues
Profile loading issues
Room list loading issues

The root cause is unknown.

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