Ping test

Let's try if your PC is able to "ping" the 3DXChat game server.

1. Open a command prompt window by clicking the Windows start button, and type 'cmd'
2. Windows will suggest an App called 'Command prompt'. Open it.
3. You will see a black window with a blinking cursor.
4. Type in the following:
   To test EU entry point: ping -n 5 185.71.64.45
   To test US entry point: ping -n 5 193.84.88.1
5. What results do you get? Click on one of the screenshots below:
   

   

Traceroute test

Your system is not able to ping the 3dxchat server. This is why you can't play the game correctly.

You will now try to find out where the problem is, using a "traceroute".

1. Open a command prompt window by clicking the Windows start button, and type 'cmd'
2. Windows will suggest an App called 'Command prompt'. Open it.
3. You will see a black window with a blinking cursor.
4. Type in the following:
   To test EU entry point: tracert 185.71.64.45
   To test US entry point: tracert 193.84.88.1
   (this command can take a while, give it a few minutes)
5. Click on the image that looks similar to your results: