Troubleshooting

Follow these steps carefully!


Ping test

Let's try if your PC is able to "ping" the 3DXChat game server.

  1. Open a command prompt window by clicking the Windows start button, and type 'cmd'
  2. Windows will suggest an App called 'Command prompt'. Open it.
  3. You will see a black window with a blinking cursor. Command prompt
  4. Type in the following:
    To test EU entry point: ping -n 5 185.71.64.45
    To test US entry point: ping -n 5 193.84.88.1
  5. What results do you get? Click on one of the screenshots below:
    Good ping
    Bad ping